Delivery and Returns

Delivery

All deliveries are subject to stock availability and authorisation of your payment.

Your order will be delivered to you during office hours (9-6pm), Monday to Friday. We are unfortunately unable to specify the time at which the goods will be delivered to you.

We can either deliver your order to the billing address for the card you use to pay for your order, or you can specify an alternative address, such as a workplace, university or friend/family address (UK only) at checkout. If a delivery is requested to your workplace you must use the Premium Delivery service. The alternative delivery address must be in the UK (i.e. has a Royal Mail postcode).

Delivery Options

If you need the shoes in a hurry then use our premium delivery service. We endeavour to deliver the goods you have offered to purchase within 3 working days from despatch. Premium delivery is £5.50 irrespective of the number of items ordered.

For orders made using our Premium service, we will require a signature to confirm receipt of order.

Goods will be delivered within 7 working days from despatch.

Mainland UK Standard Delivery is £2.95 irrespective of the number of items ordered.

We endeavour to deliver the goods you have offered to purchase within 10 working days from despatch. Delivery charge is £9.00 irrespective of the number of items ordered.

We endeavour to deliver the goods you have offered to purchase within 10 working days from despatch. Delivery charge is £9.95 irrespective of the number of items ordered.

Despatch

Subject to the goods being in stock we will endeavour to despatch goods to you as detailed on the chart below:

*Goods ordered on Friday, Saturday, Sunday on a Bank Holiday weekend will not be despatched until the Tuesday at the earliest of the following week.

Packaging

All orders are dispatched in an outer cardboard box for protection which is then sealed in a polythene bag to prevent water damage.

Returns

If the shoe fits....wear it and be proud. If not (or you simply do not like it) send it back to us.

We want you to be entirely happy with your Barratts purchase. If you are at all dissatisfied with your purchase, for whatever reason, please return the same, unworn product to us within 28 days of delivery and we will refund the cost of the goods.

Returns made after the 28 day window will be refunded using Gift Vouchers for the current retail value. Vouchers are redeemable instore (not online).

Returns can be taken to any Barratts store or by post, in the original packaging including the outer box and polythene bag, to:

Barratts Shoes Customer Services
Stylo House
Harrogate Road
Bradford
West Yorkshire
BD10 0NW

For returns made by post, you are responsible for the postage costs (returning to store is free). If the product is faulty then we will refund the cost of postage.

The above is in addition to your statutory rights, which remain unaffected, but we shall not be liable to you or any third party for any indirect or consequential loss or damage.

Information

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