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FAQs

Q. How do I convert my shoe size to or from a UK size?
To convert your size, please see our size conversion chart

Q. Do you sell shoes in multi-width fittings?
All styles on the site are in a standard UK fitting, unless stated otherwise.

Q. Do you sell shoes in half sizes?
Some of our shoes are available in half sizes. You can either browse the site or use the size filter down the left hand side of the site to search for a particular size.

Q. Do you sell small or large sizes?
Some of our shoes are available in large and small sizes. You can either browse the site or use the size filter down the left hand side of the site to search for a particular size.

Q. Do you sell a petite range?
Unfortunately, we do not currently offer a petite range. Please use the size filter down the left hand side of the site to search for styles available in your size.

Q. Do you sell a size not listed?
All available sizes are listed for each product.

Q. Do you stock a particular item?
The best way to search our website is by using either the search bar on the top right hand side of the site or the size, style and colour filters on the left hand side of the site. 

Q. Do you know when an item is due back in stock?
Unfortunately, we cannot advise when products are coming back into stock in the future. Please continue to check back on our website to see if the particular product comes back into stock as we are adding new products and styles all of the time. You can view all our current stock on the website for an alternative product.

Q. Is there a matching bag for a particular shoe?
If there is a matching bag for the shoe you are browsing, it will show below the shoe, in the section called “You may also like”.

Q. Where is my nearest store?
Barratts went into administration in 2013 and we are the new owners.  We no longer have any retail stores and are planning on trading online only for the foreseeable future.

Q. Can I return to store if my goods are unwanted?
We do not have any stores. To return your item, please follow the instructions on your delivery note, or visit our Delivery and Returns page.

Q. How may I prolong the life of my shoes, and keep them looking good?
The best way to prolong the life of your shoes is to take good care of them. Shoes that are cleaned and cared for regularly last longer and look better. How you clean your shoes depends on the kind of material the shoes are made from. Here are a few tips:

For leather shoes, we recommend cleaning with leather shoe cleaner according to the given instructions. Once you've used the cleaner, shine the shoes with a soft cotton cloth. Polish leather shoes regularly and when they appear scuffed.

For suede and nubuck, we recommend treating your shoes with an appropriate protector before wear. A suede brush will help to keep the nap raised & the suede looking new.

Canvas shoes can sometimes be cleaned in the washing machine; but always check the care label before you do this. Otherwise clean them by hand. It's always a good idea to remove shoe laces and inserts before cleaning. 

 

 

 

FAQs