We want you to be entirely happy with your purchase and your feedback is important to us so if there is something you want to tell us about please let us know via our Live Chat service or by sending us a message via our help section
If you do have any reason to wish to return your product we will happily accept the unworn product in our stores or to the returns address detailed below within 28 days of receipt. In addition to this to help facilitate your return please see the information provided below.
Returning your web purchase to a store
The item's you wish to return can be taken to any of our stores and returned free of charge within 28 days of receipt provided that the product has not been worn, is undamaged and proof of purchase is provided.
The advice note you receive is your proof of purchase and should be returned to the store along with the product. Where you no longer have the advice note please provide your order number to the member of staff in store who will then be able to verify this details of the order with the Customer Service Department.
Cash refunds are not available for purchases made on our websites. Refunds in store will be made only to the card which was used to place the order. That card, and the cardholder, must be present in order for this transaction to take place.
Our stores are unable to refund directly to a Paypal account so if you have made your purchase using Paypal we will happily process the refund to any debit or credit card in the name of the person listed as the person who paid for the order. This is shown on your advice note under 'Billing Address'.
Refunds for original delivery charges cannot, unfortunately, be processed in store. Please contact our Customer Service Department to arrange this refund. A member of staff in the store would be happy to make this call for you.
Our concession departments in Beales department stores are unable to accept returns of orders purchased on our website.
Returning your web purchase to our Head Office
The item you wish to return can also be sent to our Head Office for a refund at the address below:
Barratts Returns Department
880 Harrogate Road
Returns sent to our Head Office are not free and the cost of your return will not be included in the refund that is processed.
We recommend using a tracked service such as Royal Mails recorded delivery or special delivery as these services allow the progress of your parcel to be tracked through Royal Mails website and a signature is obtained on receipt at the destination location.
When sending an item back through the post please consider the value of the parcel and the level of insurance offered by Royal Mail.
To view our full returns policy please visit our help pages or click here